Refund and Returns Policy

1. General Policy

At bestnowgo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or used will not be eligible for a refund.

2.3. Non‑returnable Products

• Personalized or custom‑made items
• Perishable goods
• Digital downloads and software licenses

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10% may be applied to returns that are not due to a defect or error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: BestNowGo Store, 123 Commerce Blvd, Suite 100, Dallas, TX 75201, USA